Pilot Athletic | T&Cs
TERMS & CONDITIONS
ORDERS
All orders are subject to acceptance and availability. Pilot Athletic reserves the right to cancel orders at any time. Items in your shopping basket are not reserved and may be purchased by other customers before the check-out process is complete.
PRE-ORDERS
From time to time you may be given the chance to make an advance payment for certain items prior to their launch and/or arriving into stock. In this case, our Pre-Purchase facility allows you to order and pay for this item prior to its launch, so that you will receive this item as a priority once it has been delivered into stock. Your rights regarding Pre-Purchase are the same as those for any other purchases on the Pilot Athletic website. All items available for Pre-Purchased will be clearly identified in the description for that item along with the expected date of delivery. Alternatively, you may simply choose to register your email address for notification of arrival of the selected garments not held in stock.
Items received into stock will be pre-allocated to satisfy Pre-Purchase orders a priority to customers on the waiting list, or customers ordering through the site for immediate delivery. Please be aware that in some circumstances we may be unable to deliver selected advance payment merchandise due to production problems or other issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the advance payment to your credit/debit card within 14 days of being advised that merchandise has become unavailable.
If you have registered your email address for notification of the arrival of a specific product featured on our site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please be aware that on occasion certain products that are in particularly high demand may sell out during this period.
PRICING
All prices and orders are displayed and transacted in Australia Dollars (AUD). Pilot Athletic reserves the right to change prices without notice.
DESPATCH
Orders are dispatched within 1-5 business days of Order Confirmation (order receipt and full payment), subject to all ordered items being in stock. If an item is found to be out of stock (due to a discrepancy between stock shown on hand and a physical stock take) the customer will be advised within 48 hours and provided with a full refund or the chance to select replacement item/s. Dispatch and delivery dates are provided as a guide only. We take no responsibility for any failure to deliver products within the expected delivery time.
ACCEPTANCE OF GOODS
The customer is responsible for inspecting the goods for fault or damage and must notify Pilot Athletic within 48 hours of receipt should there be a problem. Please refer to Returns & Exchanges Policy for more information on how to return your goods.
TYPOGRAPHICAL ERRORS
In the event that an item is listed at an incorrect price or with incorrect information, Pilot Athletic reserves the right to refuse or cancel orders.
COLOURS
Colours depicted should be used as a guide only, as some fabrics and materials may appear different depending on lighting conditions. In addition, as computer monitors vary, we cannot guarantee the accuracy of colour displayed from monitor to monitor.
PROMOTIONAL CODES
At times Pilot Athletic will use promotional codes to offer special discounts and offers online. These offers are only offered online and are valid within the period specified. When placing your order, simply type the code in the promotional code box on the payment page and proceed to checkout by selecting Purchase Now. Pilot Athletic promotional codes are strictly non-transferable.
